by
Beth Tabak
"Try not to become a man of success but rather to become a man of
value." Albert Einstein
Recently I heard a statistic that the majority of businesses operate
at 60% of their potential. While I was unable to obtain the source
of that statistic it seemed rather accurate or maybe even high. The
Small Business Association reports that "2/3 of new employer firms
survive at least 2 years, and about 1/2 survive at least 4 years."
The language they use is almost as scary as the statistics
themselves. This article provides tips to help you develop and grow
a strong, solid business foundation.
1- Solid Plan with a Clear Simple Vision-
Think of the impact you would like your business to have in the
world. Think big! You may never reach your vision but the vision
itself is so grand that your team gets excited about it. Then back
up and look at what would have to happen to get there. Create a
solid plan with realistic short and long term goals.
2- Focus on Profitability vs. Revenue-
While revenue is important, high revenue doesn't add value if your
expenses are just as high. What can you do to create more profit?
Possibly develop various streams of income. What expenses could be
reduced or eliminated? How can you operate more efficiently? Think
profit.
3- Work in and on your business-
Sometimes we get so caught up in daily tasks in our business we
forget to step back to take a wider look from the outside. Seeing it
through a customer's eyes. Noticing how it fits into the community.
Preparing the future of the company. On the other hand, we can get
so comfortable working on our business we forget to step in to talk
with customers and experience what the employees face on a daily
basis.
4- Automate and Create Systems-
What do you need to automate? What system can you put in place that
would free up your time or make you more money? What tasks need to
be eliminated, systematized, or delegated. What system would help
your employees be more effective and provide the best service?
Finally, is there a system that needs to be upgraded? Automation and
systems help your business be consistent and efficient.
5- Consistent Marketing Plan-
Marketing expert Jay Conrad Levinson of Guerilla Marketing has said
that "I hate to admit this, but mediocre marketing with commitment
works better than brilliant marketing without commitment." It is
important to have a marketing plan in place that is consistently and
persistently being carried out on a daily basis....not just when you
need more customers.
6- Increase Value to Your Customers-
Give more than your customers ask for...more than they expect. There
are 3 convenience stores by my neighborhood. The first one built I
visited regularly and was satisfied. Nothing unique. The second I
visited less than a handful of times and had to wait every time to
get checked out so haven't been back in years. Every time I get gas
at the third store I am greeted over the intercom with a friendly
"Hi, how are you today?". When we go inside they are friendly and
always provide my kids with a free lollipop. They even added a Post
Office inside. Who do you think gets my money on a regular basis and
with very little effort or money on their part? The one that gives
more than I expect. What added value can you provide that will
increase your "Wow" factor?
7- Innovate-
React to the customer's needs before they know they need it. Instead
of selling what you want, sell what the customer needs. How do you
know what they need? Take time to talk to them. At a minimum talk to
your best customers and learn from each one you've lost. Find out
what they would like and what their challenges are. Stay current on
market trends in your industry.
8- Leadership vs. Management-
Empower your staff to manage themselves. Do you really want to spend
your time problem solving? Train them well. Make sure they know the
vision of the company and they are on board because there is a
personal win in place for them. The personal win gives the employee
motivation to cooperate as part of the team.
9- Well Oiled Machine vs. Chaos-
Is each section of your business operating efficiently while working
together towards the common goal? Or are the members of your team
expending time and energy daily putting out fires. What change can
you make to shift your business out of crisis/ problem-solving to
operating with ease?
10- Develop YOU! -
Take a minute to hold your breathe. As you hold your breathe think
about what you really want. See what happens. Unless you are
uniquely talented you probably had trouble thinking about what you
want....because your needs were not being met. When you take care of
yourself... feel strong, healthy, happy, and have time and space in
your life...you can focus on what you want and attract more to your
business. Take one step at a time and build a strong, solid
business. Along the way build lots of reserves...time, money, space,
revenue sources, future products, etc. and begin filling the gap to
your potential. Today's Dare to Take Action Challenge: Focus on one
tip above for one week. What changes can you make? Take action on
one, build momentum, and move on.
About the Author
Please send your comments and tell me what you want to read. l would
love to hear from you! Copyright 2003, Beth A. Tabak, All rights
reserved. Beth Tabak may be contacted at